Policies & Procedures SECURITY & PRIVACY You can order on-line using the latest, fully secure SSL based internet ordering system. This is the same, high security system used by other leading on-line resellers, providing maximum security and confidentiality of your credit card and personal data.
Our policy is that we will never sell or give out any information to any third party. Any information you give us is held with utmost care and security, and will not be used in ways to which you have not consented to. We do not solicit or advertise through mailings or e-mail.
SHIPPING & HANDLING: First class mail.
We usually ship within 5 to 7 business days. If we have a problem with the order or product availability you will be contacted.
We are usually unable to estimate when a backordered item will be available. We are a retailer, not a manufacturer, so we have no control or knowledge of the manufacturing schedule. If the manufacturer has the item in stock, the wait is usually less than two weeks. If the manufacturer is also out of stock, the wait can be several weeks to several months. For items by Shirley of Hollywood (which includes the Shirley of Hollywood, Risque and Intimate Attitudes manufacturers), we can sometimes give you an estimate if you email us. For other manufacturers, we can’t give you an estimate.
We will contact you by email if we are unable to ship any backorders within 30 days.
You may cancel backorders at any time by contacting us.
MERCHANDISE AVAILABILITY: We try our best to fill all orders as soon as we receive them. Sometimes we underestimate demands, in which case please allow 5 to 7 business days.
Should you need the merchandise within a certain period of time, or a special occasion please select additional shipping options at our Check Out Counter of our on-line store. We will e-mail you on the status. If we are unable to meet your deadline we will make sure to inform you by e-mail, so be sure your e-mail address is correct.
RETURNS & REFUNDS: Exchanges will be accepted if item is defective or error in shipment, at that time, it will be exchanged and shipped at no additional cost. Returns for exchange will have a $5.00 reship charge. No returns unless items are defective. If you have concerns on a particular outfit, please email us with your height and weight so that we can assure a proper fit. Thank you for complying with our standard procedures. No cancellations on orders placed.
SALES TAX: A 6% sales tax will be automatically added to all orders placed from the state of Ohio only.
OTHER FEES: International. Shipments outside of the United States maybe subjected to import charges, duties or taxes, which are the responsibility of the purchaser.
PAYMENT METHODS: Victoria’s Visions accepts, Visa, Mastercard, and American Express & Discover.
BILLING ADDRESS: To insure processing of your order without delays, and to avoid frauds, the billing address & telephone number MUST MATCH your credit card’s issuer bank records exactly, otherwise your order will be cancelled. For your protection, all credit cards are verified prior to processing.
QUESTIONS OR COMMENTS: If you have any questions or comments regarding our Policies & Procedures, please Email Us at firstname.lastname@example.org
Thank you for shopping with Victoria’s Visions Lingerie Superstore!
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